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FAQ

  • Where are Plumtales products made?
    Plumtales products are made in India exclusively by Rural Women Artisans. All products are 100% handmade with love. Learn more about us on Our Story page
  • Where are you guys located?
    Currently we are operating from Zirakpur, Punjab.
  • Is your site secure?
    Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. We do not store credit card information on our site.
  • What type of payment methods do you accept?
    Credit card, Debit card, UPI as well as Net banking.
  • Can I order custom size and custom color to existing products?
    Few of our products are exclusively MADE-TO-Order. Kindly get in touch if you need more info on the same. We accept B2B orders at wholesale prices. You can contact us with the details and we will try our best to meet your requirment.
  • What happens if I order somehting and it is out of stock?
    On rare occasions an item may not be available and should this occur, we will contact you and inform you regarding the delay. If the yarn is available with us, we will make one for you on priority. This may delay the shipment by a day or two hence we will contact you and take your prior approval. If the above is not possible, we will contact you and refund you the full amount to your original mode of payment.
  • When will my orders be shipped and how long will it take for my item to arrive?
    We pack orders on the next working day of placing the order and dispatch it the working day after. Orders within India normally take 3-8 business days to arrive after being shipped depending on shipping address proximity from our dispatch location i.e. Zirakpur. Most orders will arrive within the estimated time shared by our courier partners but delivery times may occasionally take longer especially during peak sales and allowance should be made for this. We cannot be held responsible for delays caused by our courier partners but will assist where possible.
  • I entered the wrong address, what do I do?"
    Contact kuhuenterprises.pkl@gmail.com immediately. In many cases we may be able to change the address for you if your order hasn’t already been processed.
  • There is a problem with my shipment, what do I do?"
    If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. Plumtales is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
  • My order never arrived. Lost or stolen shipment.
    You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at kuhuenterprises.pkl@gmail.com with information regarding your situation and your claim number.
  • I need to cancel my order
    Sorry orders cannot be cancelled or modified.
  • How do I return an order?
    If you are not 100% satisfied with your online purchase, you may return your order for a refund within the first 7 days from delivery. The item(s) must be returned in the original unused, unworn condition with the tags still attached. Products marked as “non-returnable” on the product detail page cannot be returned. To complete your return, we require a receipt or proof of purchase. Please return your order to the address listed below: Kuhu Enterprises 2F, Block B1, Savitry Enclave, VIP Road, Zirakpur -140603, Punjab. Please note, handling charges are non-refundable. Plumtales is not responsible for return freight charges. There are certain situations where refunds are not granted: * Obvious signs of use * Any item not in its original condition, is damaged or missing accessories for reasons not due to our error. * Any item that is returned more than 7 days after delivery Read our Return & Refund Policy.
  • Does Plumtales pay for international shipping, duty and taxes?"
    Plumtales is not responsible for duties and taxes collected at time of delivery.
  • Do you have any discount codes available?
    Sign up to be a member and stay updated on all promotions and discounts! Also, keep an eye out on our social media pages!
  • Do your product photo on the site match the product exactly?
    Due to monitor settings, monitor pixel definitions, limitations of digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors.
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